Returns & Exchanges

At Barsana Magic, we prioritize the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer returns or replacements only for damaged or incorrect orders reported within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team at support@barsanamagic.com within 48 hours of receiving your order, including your order number and clear photos of the issue.

• 2.
  Quality Assessment

  Our quality assurance team will review your request and the provided images to verify the eligibility of the return based on our safety standards.

• 3.
  Processing Approval

  Once approved, we will initiate either a full refund to your original payment method or arrange for a fresh replacement to be shipped at no additional cost.

• 4.
  Refund Completion

  Refunds typically reflect in your bank account within 5-7 business days, depending on your financial institution's processing times.